Order and delivery terms and conditions

Part of the publications presented on these pages are also available in printed format. It is mentioned next to each publication if it is available in printed format and from where it can be inquired. Some of the publications are only available at the nature centres.

Delivery costs

The delivery cost is determined by the publication price, size, weight and delivery address. The minimum price for postal items is 20 euro.

Delivery time

The products are delivered within two weeks after the order has been received. If the delivery is delayed, we will inform you through e-mail or by telephone. All orders are sent by post. The products are either delivered to the address of the customer or to a separate delivery address.

After placing the order you will receive an order confirmation by e-mail.

Product return terms and conditions

The order can be cancelled and the product can be returned within 14 days after receiving the order. The product has to be in unused condition. A notification of the cancellation and return must be sent by e-mail to julkaisut@metsa.fi. The parcel can be returned from a post office without return transportation fee by using the customer return service. It is recommended to save the receipt of the return. The return address is Metsähallitus, Luontopalvelut, PL 94, 01301 Vantaa.

A copy of the order confirmation has to be sent with the returning parcel, the order confirmation is received by e-mail when the order is placed. The name and address information has to be clearly written. A return address label where the receivers address is indicated can be obtained from the post office, the address label have to be attached to the parcel, which is then left at the post office for further transport. We will immediately return the amount paid to the indicated account number.

Inquiries

Inquiries regarding the publications can be sent through the feedback form.

Order limitations

A person below the age of 18 can order products with the approval of a legal guardian.

Changes in price and selection

Metsähallitus reserves the right to change the price of the publications.

Availability of the products and Force Majeure

Metsähallitus is not responsible for the availability of the ordered publications. We will notify you if the publication is not available. Neither is Metsähallitus responsible for delays caused by extraordinary events (force majeure), the invalid condition of the publication or the temporary inconveniences caused by delayed delivery. Metsähallitus reserves the right to change the delivery terms and conditions. Before ordering, the customer should get acquainted with the current delivery terms and conditions.

Value-added tax (VAT)

Finnish VAT is included in the price of the publications and delivery fees.

Security

All customer information is completely confidential, we do not store any customer information and information is never handed over to an external party.

If there is a suspicion of a crime, the customer and personal details can be handed over to the police or another authority.

Contact details

Metsähallitus

P.O.Box 94, 01301 Vantaa

tel. +358 206 39 4000